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4 Tips for Choosing the Best Cloud VoIP Service for Your Business

Cloud VoIP: How to Choose the Best Option for Your Biz

If you’re looking for ways to modernize your business, cut cords, and trim the fat, switching from a traditional on-premise phone solution to a cloud-based Voice Over Internet Protocol (VoIP) solution is a no-brainer. The only question is, do you know how to find and implement the right one?

Making the Switch to Cloud VoIP

Before you can pick the right VoIP cloud service provider, you need to understand what it is. Forgive us if this is already common knowledge to you, but many businesses use the term VoIP without fully understanding how it works and why it’s important.

At a very basic level, VoIP is a telecommunications technology that enables users to place voice calls over the internet. And unlike traditional landlines, where the audio travels through phone lines, audio is transmitted through Public Switched Telephone Networks (PSTN). This leads to better quality, speed, and efficiency.

VoIP is a good choice for any business that places a large volume of phone calls, has multiple locations, has a distributed workforce with remote workers, and/or needs a phone system that fully integrates with other communication solutions.

4 Tips for Choosing the Right VoIP Service

There are dozens of VoIP providers, and it’s up to you to zero in on the right one. Here are a few important factors to consider in your due diligence process:

1. Reliability

When searching for a VoIP service, reliability is a number one priority. Not only should there be 99.9 percent uptime, but all the various cloud features should work flawlessly. If the vendor offers call management features like answering rules, virtual extensions, and auto attendant, you need to know that they work.

2. Security

Whenever the cloud is in play, you have to think about security. Be sure to do your research on how secure each service is, whether there have been any attacks or compromises in the past, and how data is encrypted and handled.

3. Cost

Let’s not pretend like cost isn’t an issue. For most businesses, a plan’s pricing can make or break things. The good news is that most cloud VoIP services are going to be scalable. In other words, you only pay for what you need. And as your company scales, you can increase your plan to account for more demand. Still, there’s some pricing disparity, and you’d be wise to consider the financials before zeroing in on one specific option.

4. Ease of Use

Finally, how intuitive is the platform? Is it easy for your team to learn how to use it? Will there be a steep learning curve? Is there a support team waiting in the wings to assist?

Asking questions like these on the front end will prevent you from partnering with a cloud VoIP service that’s clunky and inadequate.

Let Warren Research Inc. Help

At Warren Research Inc., we’re proud to serve growth-conscious businesses that are looking for the business IT solutions they need to continue scaling in a safe, secure, and efficient manner. Want to learn more about how we can help you utilize the right technology, including cloud-based VoIP? Please get in touch!

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