FAQ
Most frequent questions and answers on how to get IT support.
What are the methods of submitting a support request?
You can do one of the following
- Submit a support ticket via our online support portal
- Call 208-278-6501 and select option 2.
- Or you can email support at warrenresearch dot com
- You can also use the support icon located in your taskbar at the bottom right side of your screen (desktops & laptops)
What is the support portal link?
You may click the “login” button in the upper right of this screen or you can click here to be navigated directly to the correct page.
How can I call someone in order to get technical support?
You can reach our support department by calling:
Primary:
(208) 278-6501
Toll Free:
(888) 904-8447
Make sure to leave a detailed voicemail with your direct contact information if no one is currently available.
Where is the desktop icon for support?
The desktop icon is one of the fastest ways to reach out to support. It should be located at the bottom right of your taskbar.
If not, contact our support team via the online portal and request the icon be added to your system.
